Terms and Conditions

2.1 Minimum Age

• • You must be at least 18 years of age to use ErrandPal as either a User or an Agent.
• • By using our Platform, you represent and warrant that you are at least 18 years old.
• • We reserve the right to request proof of age at any time.

2.2 Account Verification

• • All users must complete our verification process before accessing the Platform.
• • Agents must undergo additional background checks and identity verification.
• • Providing false information during verification is grounds for immediate account termination.

3.1 Account Creation

• • You must provide accurate, current, and complete information during registration.
• • You are responsible for maintaining the confidentiality of your account credentials.
• • You must notify us immediately of any unauthorized access to your account.

3.2 Account Verification Requirements

• • Valid government-issued photo identification
• • Verified phone number and email address
• • For Agents: Background check clearance and additional documentation as required
• • Proof of address verification

3.3 One Account Per Person

• • Each individual may maintain only one active account on the Platform.
• • Multiple accounts created by the same person will be subject to suspension or termination.

4.1 Prohibited Errand Requests

Users are strictly prohibited from requesting errands involving:

• • Illegal substances, drugs, or controlled substances
• • Weapons, firearms, or explosives
• • Pornographic or sexually explicit materials
• • Stolen goods or items
• • Prescription medications (unless properly authorized)
• • Tobacco products for minors
• • Alcohol for minors
• • Any illegal or fraudulent activities
• • Items that violate intellectual property rights
• • Delivery or transportation services (not offered by our platform)

4.2 Prohibited Behavior

The following behaviors are strictly forbidden:

• • Harassment, threats, or abusive language toward Agents or Users
• • Sexual harassment or inappropriate sexual conduct
• • Discrimination based on race, religion, gender, sexual orientation, disability, or any protected class
• • Fraudulent activities or payment disputes made in bad faith
• • Attempting to circumvent the Platform to conduct direct transactions
• • Sharing contact information to arrange off-platform services
• • Using the Platform for any illegal purpose

4.3 Sexual Content and Conduct

• • Zero tolerance policy: Any requests for, solicitation of, or engagement in sexual services or content will result in immediate account termination and may be reported to law enforcement.
• • Users and Agents must not engage in any sexually suggestive communication or behavior.
• • Inappropriate comments, advances, or requests of a sexual nature are strictly prohibited.

5.1 As a User (Customer)

• • Provide clear, accurate task descriptions
• • Set reasonable budgets and timelines
• • Be available for communication during errand completion
• • Ensure safe access to service locations when required
• • Treat Agents with respect and professionalism
• • Pay for services as agreed

5.2 As an Agent (Service Provider)

• • Complete errands as described and agreed upon
• • Maintain professional conduct at all times
• • Provide accurate updates and GPS tracking
• • Handle items with care and responsibility
• • Follow all applicable laws and regulations
• • Maintain active verification status

6.1 Pricing and Fees

• • Users pay the agreed-upon price for errand services plus applicable platform fees.
• • All fees are clearly displayed before confirming an errand request.
• • Payment is processed through the Platform's secure payment system.

6.2 Payment Processing

• • We use third-party payment processors to handle transactions.
• • Payment must be completed before errand confirmation.
• • Tips are optional and go directly to the Agent.

6.3 Refunds and Disputes

• • Refund requests must be submitted within 48 hours of errand completion.
• • We will investigate all disputes fairly and in good faith.
• • Our decision on disputes is final.

7.1 Verification Process

All Agents must complete:

• • Identity verification with government-issued ID
• • Background check including criminal history
• • Reference verification
• • Ongoing monitoring and re-verification as required

7.2 Disqualifying Factors

Agents may be disqualified for:

• • Violent criminal history
• • Sexual offenses
• • Theft or fraud convictions
• • Falsified application information
• • Failure to maintain required standards

8.1 Real-Time Tracking

• • Agents must enable GPS tracking during active errands.
• • Users can track errand progress in real-time.
• • Location data is used solely for service delivery and safety.

8.2 Safety Features

• • In-app messaging system for communication
• • Emergency contact features
• • Rating and review system
• • 24/7 support for safety concerns

9.1 Review System

• • Users and Agents can rate each other after errand completion.
• • Reviews must be honest, relevant, and based on actual experience.
• • Fraudulent, abusive, or retaliatory reviews will be removed.

9.2 Account Impact

• • Consistently low ratings may result in account restrictions or termination.
• • We reserve the right to investigate and moderate all reviews.

10.1 Platform Content

• • All content on ErrandPal, including logos, designs, text, and software, is owned by us or our licensors.
• • You may not copy, modify, distribute, or create derivative works without permission.

10.2 User Content

• • You retain ownership of any content you submit to the Platform.
• • By submitting content, you grant us a worldwide, non-exclusive license to use it for Platform operations.

11.1 Service Availability

• • ErrandPal is provided "as is" without warranties of any kind.
• • We do not guarantee uninterrupted or error-free service.
• • We are not responsible for delays caused by third parties or circumstances beyond our control.

11.2 Liability Cap

• • To the maximum extent permitted by law, our total liability shall not exceed the amount paid by you in the twelve months preceding the claim.
• • We are not liable for indirect, incidental, special, or consequential damages.

11.3 Agent Relationship

• • Agents are independent contractors, not employees of ErrandPal.
• • We facilitate connections but are not responsible for Agent actions or omissions.
• • Disputes between Users and Agents should be reported through proper channels.

13.1 By You

• • You may terminate your account at any time through account settings.
• • Deletion requests will be processed according to our Privacy Policy.

13.2 By Us

We may suspend or terminate your account immediately if you:

• • Violate these Terms and Conditions
• • Engage in prohibited activities
• • Provide false information
• • Pose a safety risk to the community
• • Fail to maintain verification requirements

14.1 Informal Resolution

• • We encourage resolving disputes through customer support first.
• • Contact us at info@errand-pal.com for assistance.

14.2 Arbitration Agreement

• • Any disputes that cannot be resolved informally shall be settled by binding arbitration.
• • You waive your right to participate in class actions or class arbitrations.
• • The arbitration shall be conducted in accordance with applicable arbitration rules.

14.3 Exceptions

• • Either party may seek injunctive relief in court for intellectual property or confidentiality breaches.
• • Small claims court actions are permitted within jurisdictional limits.