Privacy Policy

2.1 Personal Information You Provide

Account Registration:

• • Full name
• • Email address
• • Phone number
• • Date of birth (to verify age requirement of 18+)
• • Password (encrypted)
• • Profile photo (optional)

Verification Information:

• • Government-issued photo identification
• • Social Security number or other identification numbers (for Agents)
• • Address and proof of residence
• • Payment information (credit/debit card details, bank account information)

For Agents, Additional Information:

• • Background check authorization and results
• • Motor vehicle records (if applicable)
• • References and contact information
• • Tax information (W-9 or equivalent)
• • Insurance information (if applicable)

Errand and Transaction Information:

• • Errand descriptions and details
• • Pickup and delivery addresses
• • Communication between Users and Agents
• • Transaction history and payment records
• • Ratings and reviews
• • Tips and receipts

2.2 Information Collected Automatically

Location Data:

• • Real-time GPS location during active errands (for Agents)
• • Approximate location for service area matching (for Users)
• • Pickup and delivery location coordinates
• • Route and travel information

Device Information:

• • Device type, model, and operating system
• • Unique device identifiers
• • Mobile network information
• • IP address
• • Browser type and version

Usage Information:

• • App activity and interactions
• • Features used and frequency of use
• • Time and duration of sessions
• • Search queries and preferences
• • Error logs and performance data

Cookies and Similar Technologies:

• • Session cookies for login authentication
• • Preference cookies for user settings
• • Analytics cookies to understand usage patterns
• • Advertising cookies (with your consent)

2.3 Information from Third Parties

Background Check Providers:

• • Criminal history records
• • Motor vehicle records
• • Identity verification results
• • Credit history (if applicable)

Payment Processors:

• • Payment confirmation and transaction data
• • Fraud prevention information

Social Media (if you choose to connect):

• • Profile information from connected accounts
• • Friends list or connections (if permitted)

3.1 To Provide and Improve Services

• • Facilitate errand requests and agent matching
• • Process payments and manage transactions
• • Enable GPS tracking and real-time updates
• • Provide customer support
• • Send service notifications and updates
• • Improve platform functionality and user experience

3.2 For Safety and Security

• • Verify user identity and age (18+ requirement)
• • Conduct background checks on Agents
• • Prevent fraud and unauthorized activities
• • Investigate and resolve disputes
• • Enforce our Terms and Conditions
• • Protect against prohibited content and activities
• • Monitor for suspicious or illegal behavior

3.3 For Communication

• • Send transactional emails and notifications
• • Provide errand updates and status changes
• • Respond to inquiries and support requests
• • Send promotional materials (with your consent)
• • Conduct surveys and gather feedback

3.4 For Analytics and Research

• • Analyze usage patterns and trends
• • Conduct market research
• • Improve algorithms and matching systems
• • Develop new features and services
• • Generate aggregated, anonymized statistics

3.5 For Legal Compliance

• • Comply with legal obligations
• • Respond to legal requests and court orders
• • Enforce our rights and protect our interests
• • Cooperate with law enforcement when required

4.1 Minimum Age Requirement

• • ErrandPal is only available to users 18 years of age or older.
• • We collect date of birth during registration to verify age eligibility.
• • We may request additional age verification documentation at any time.

4.2 Prohibition on Minors

• • We do not knowingly collect information from individuals under 18.
• • If we become aware of a user under 18, we will immediately terminate their account and delete their information.
• • Parents or guardians who believe a minor has provided us with information should contact us immediately at privacy@errand-pal.com.

5.1 With Other Platform Users

• • Users and Agents: We share necessary information to facilitate errand completion (name, photo, location, contact methods through in-app messaging).
• • Ratings and Reviews: Public ratings and reviews are visible to other users.
• • Limited Contact Information: Phone numbers may be shared only for active errand coordination.

5.2 With Service Providers

• • Background check companies (for Agent verification)
• • Payment processors (to handle transactions)
• • Cloud storage providers (for data hosting)
• • Customer support tools
• • Analytics services
• • Marketing platforms (with your consent)

5.3 With Law Enforcement and Legal Authorities

We may disclose information when:

• • Required by law, regulation, or legal process
• • Necessary to respond to lawful requests
• • Required to protect safety or prevent harm
• • Necessary to investigate fraud or security issues
• • Part of a legal proceeding or investigation

5.4 Business Transfers

• • In the event of a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred to the successor entity.
• • You will be notified of any such change via email or Platform notification.

5.5 With Your Consent

• • We may share information with third parties when you explicitly consent.
• • You can withdraw consent at any time where applicable.

5.6 Aggregated and Anonymized Data

• • We may share aggregated, non-identifiable statistics and analytics with third parties.
• • This data cannot be used to identify individual users.

6.1 Security Measures

We implement industry-standard security measures including:

• • Encryption of data in transit (TLS/SSL)
• • Encryption of sensitive data at rest
• • Secure authentication and access controls
• • Regular security audits and assessments
• • Employee training on data protection
• • Intrusion detection and prevention systems

6.2 Payment Security

• • We use PCI-DSS compliant payment processors.
• • We do not store complete credit card numbers on our servers.
• • Payment information is encrypted and tokenized.

6.3 Limitations

• • No security system is 100% secure.
• • You are responsible for maintaining the confidentiality of your account credentials.
• • Notify us immediately of any suspected unauthorized access.

7.1 Access and Correction

• • You can access and update your account information through the Platform settings.
• • Contact us at privacy@errand-pal.com to request a copy of your personal data.

7.2 Data Deletion

• • You may request deletion of your account and personal data.
• • Some information may be retained for legal or legitimate business purposes (transaction records, dispute resolution).
• • Deletion requests will be processed within 30 days.

7.3 Marketing Communications

• • You can opt out of promotional emails by clicking "unsubscribe" in any marketing email.
• • Transactional emails (receipts, errand updates) cannot be opted out of while using the service.

7.4 Location Services

• • You can disable GPS tracking in your device settings, but this will prevent you from using certain Platform features.
• • Agents must enable GPS during active errands as a service requirement.

7.5 Cookies

• • You can manage cookie preferences through your browser settings.
• • Disabling certain cookies may limit Platform functionality.

7.6 Do Not Track

• • We currently do not respond to Do Not Track (DNT) signals.

7.7 California Privacy Rights (CCPA)

If you are a California resident, you have additional rights:

• • Right to know what personal information is collected
• • Right to know if personal information is sold or disclosed
• • Right to opt out of the sale of personal information (Note: We do not sell personal information)
• • Right to deletion of personal information
• • Right to non-discrimination for exercising privacy rights

Contact us at privacy@errand-pal.com to exercise these rights.

7.8 European Privacy Rights (GDPR)

If you are in the European Economic Area, you have rights including:

• • Right of access to your personal data
• • Right to rectification of inaccurate data
• • Right to erasure ("right to be forgotten")
• • Right to restriction of processing
• • Right to data portability
• • Right to object to processing
• • Right to withdraw consent

Contact us at privacy@errand-pal.com to exercise these rights.